Getting professional care for your cats is easier than you think.
At Eden's Best Cat Sitting, we've made our process simple, straightforward, and stress-free. In just four easy steps, you'll go from "I need someone to care for my cats" to "I'm confident my cats are in excellent hands." No complicated paperwork. No confusing policies. Just professional, caring cat sitters who will treat your cats as if they were our own.
Why Our Process Works
Our four-step approach ensures that every detail is covered before you travel. We get to know your cat and your home. We document everything important. We secure your keys and information. And then you travel knowing your cats are getting professional, loving care.
Whether you're traveling for business, taking a vacation, working long hours, or managing an unexpected situation, our process guarantees:
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Your cat stays in their familiar home (no boarding facility stress)
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Your sitter knows exactly how to care for your specific cat
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Your keys are secure and under your control
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You receive photo updates through our app while you're away
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Your cat gets consistent, professional attention
This process has worked for 600+ families across 9 Silicon Valley communities: Santa Clara, Sunnyvale, Mountain View, San Jose, Cupertino, Los Gatos, Campbell, Alviso, and Saratoga.
Ready to see how it works? Keep reading.
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Step 1: Schedule & Contact Us
What happens:
You reach out to schedule your cat's care. This first step is quick and easy—just a simple conversation to discuss your needs.
How to contact us:
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Phone: Call us at (408) 412-0947
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Online: Fill out a quick form
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Response time: Allow 36 hours to confirm
What we ask you:
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Your location
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How many cats you have
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When you need care
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Any special needs or concerns
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Your preferred sitter preferences
What you get:
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Information about our services and pricing
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Availability confirmation
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Details about the next step (Introductory Visit)
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Answers to any questions you have
Timeline:
Takes 5-10 minutes
Step 2:
Introductory Visit
$40
Meet Your Sitter & Create Your Cat Care Plan
What happens:
Your primary sitter visits your home for a comprehensive Introductory Visit. This is where the real work begins—and it's the most important step in our process.
Duration:
About 20-30 minutes
What your sitter does:
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Meet You & Your Cats - We introduce ourselves and spend time getting to know your cat(s)
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Home Tour & Access Assessment - We walk through your home to understand the layout
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Document Complete Care Instructions - This is detailed and thorough
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Discuss Our Process - We explain what happens during regular visits
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Set Up Communication - We set up the mobile app on your phone
Timeline:
1-2 weeks before your travel dates
Step 3: Key Security & Key Management
Your Keys Stay Under YOUR Control
Our Lockbox System:
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You provide a lockbox (we can supply one if needed)
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You set the combination
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We only know the code when you share it
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Your keys never leave the lockbox
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You can change the code anytime
Why this system works:
This isn't just about security. It's about trust and control. You maintain complete control of your home access.
Step 4: Travel & Enjoy
Receive Updates While You're Away
During your trip:
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Before each visit: You receive an app notification
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During each visit: Your sitter completes all care tasks
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After each visit: You get photos and updates
What you receive:
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Real-time updates with photos
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End-of-day report
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Immediate contact if there's a concern
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Final comprehensive report at end of trip
Ready to Experience the Eden's Best Process?
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Contact Us: Call (408) 412-0947 or fill out our contact form
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Schedule Your Introductory Visit: We'll find a time that works for you
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Enjoy Peace of Mind: From your first visit onward, professional care awaits