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Frequently Asked Questions
Your cat stays home. Your sitter knows exactly how to care for them. You receive updates. Peace of mind guaranteed.
Service Fundamentals
Her sunny spot, her favorite chair, and the routine she has spent years perfecting are all right there, and none of it travels well. Cats are territorial animals, and most cats find a carrier ride and an unfamiliar room genuinely stressful.So we do not board cats. We come to your house, keep everything the way she likes it, and send you photos so you can see how she is doing while you are away.
Many veterinarians and cat experts believe that keeping cats in their familiar surroundings helps alleviate the stress imposed when families leave home. With a professional sitter, your cat keeps the same food, water bowls, bed, toys, and routine — and receives one-on-one attention in the environment they love.In-home sitting also eliminates the trauma of transportation and minimizes exposure to illness from other animals. Professional sitters understand feline behavior and can recognize signs of stress or health issues early — individual attention a facility simply cannot match.
Our sitters travel to your home to care for your cats, whether you're traveling, working long hours, recovering from surgery, or just short on time. While cats are our specialty, we also care for rabbits, birds, frogs, guinea pigs, gerbils, hamsters, and iguanas.Every visit includes:Feeding according to your instructions, plus medication if neededFresh waterLitter box cleaningPlaytime, brushing, and affection (cat permitting)Health and behavior monitoring, with photo updates through our appHome care included at no charge:Bringing in mail, taking out trash, rotating lights, and opening and closing curtains so your home appears lived-in for security. We'll also water your house plants at no charge, free up to 5 plants or 5 minutes, then a small per-visit add-on.
Experience: Serving Silicon Valley families since 2017 — more than 600 householdsCat-specialists: Every one of our sitters does this work because they love cats. Being cat-only means we know the difference between a cat who is hiding because she is shy and a cat who is hiding because something is wrongPersonalized attention: Every cat gets a customized Cat Care Plan based on their personality — patient handling for shy rescues, active play for social cats, gentle care for seniorsSecurity first: Your keys never stay with us. You control access via a secure lockboxCommunication: Photo updates and visit notes through our app, every visitLocal and independent: We're not a franchise. We live and work in this communityLicensed, insured, and bonded
Pricing & Service Options
Introductory Visit — $40 (one-time, mandatory)Meet your primary sitter, tour your home, assess your cat, create your Cat Care Plan, and set up the app.Standard Visit — $40 (~23 minutes)Feeding, medication, fresh water, litter refresh, brush and play (cat permitting), photos and updates. Ideal for daily check-ins and short trips.Extended Visit — $65 (~50 minutes)Everything in a standard visit plus extended playtime and bonding. Ideal for longer absences, anxious cats, and multi-cat households.Overnight Service — $135 per nightOne evening Standard Visit, 8+ hours of overnight presence, and one morning Standard Visit. Your sitter sleeps in your home, so your cat has company through the night. Full care — feeding, medication, fresh water, litter, and play — happens at both the evening and morning visits.Multi-cat pricingPosted rates include up to 2 cats. Each additional cat is +$5 per Standard Visit and +$8 per Extended Visit. Each additional cat is +$5 per Standard Visit, +$8 per Extended Visit, and +$10 per Overnight.Driving Service — $40 one-way / $80 round tripSafe transport to and from veterinary appointments. Waiting time is billed at $15 per 15 minutes.Leasing Office Key Pick-Up/Drop-Off — $4 per trip / $8 round tripFor apartment and condo residents whose keys are held at a leasing office.Plant wateringFree up to 5 plants or 5 minutes per visit, then $5 per visit.Holiday Surcharge — $20 to $40 per visit$40: Independence Day, Thanksgiving Day, Black Friday, Christmas Eve and Day, New Year's Eve and Day. $20: Martin Luther King Jr Day, Presidents' Day, Easter, Memorial Day, Labor Day, Columbus Day, Veterans Day.Transparent pricingWe keep pricing simple and flat — no discount programs, no hidden fees, no games. What you see is what you pay.
Standard visit includes:Feeding per your instructions, including administering medicationsFresh, clean waterLitter box cleaning and waste removalInteractive playtime and brushing (cat permitting)Health monitoring — watching for illness, stress, or behavior changesVisit notes, photos, and app confirmation of every visitExtended visit adds:Longer engaged playtime, deeper bonding, more warm-up time for shy cats, and enrichment tailored to your cat's interests.What we don't do:We don't perform medical procedures, and we never make major decisions about your cat without contacting you first.
Getting Started & Logistics
Step 1 — Register online: Go to edensbestcatsitting.com and register. It takes about two minutes. You can also call (408) 412-0947 if you'd rather talk first.Step 2 — Introductory Visit (one-time): Your primary sitter visits your home, meets your cats, learns their routines and quirks, and builds your Cat Care Plan.Step 3 — Key security: You set up a lockbox and control the combination. Your keys never leave your property.Step 4 — Book your visits: Schedule through the app or by phone. Allow 36 hours for us to confirm.
We keep a flexible team so we can often accommodate late plans, including same-week requests. The earlier you register, the better your chances of getting your preferred sitter and your preferred visit windows.New clients: book 1–2 weeks ahead so there's time for your Introductory Visit. Existing clients: allow at least 36 hours for us to confirm new visits. Earlier is always better.Holidays are the exception. We book up quickly over the holidays, so register as far ahead as you can if you're travelling then. Holiday visits carry a surcharge, and holiday bookings are paid in full at the Introductory Visit.
In San Jose we cover the west side — Willow Glen, Rose Garden and West San Jose. If you're just outside those areas, ask and we'll confirm.WE SERVE ALL OF:Santa ClaraSunnyvaleMountain ViewCampbellAlvisoWE SERVE PARTS OF:San JoseCupertinoLos GatosSaratogaWe've been providing professional in-home cat care throughout these communities since 2017. We deliberately limit our geographic range so we can guarantee timely visits, quick emergency response, and personalized attention for every client.Just outside our service area? Call us at (408) 412-0947 — we may be able to accommodate special requests.
Special Situations
Medications: Our sitters routinely administer medications as part of regular visits, at no extra chargeSenior cats: Gentle handling, extra health monitoring, and patience with mobility or litter box challengesAnxious or shy cats: Patient, low-pressure interaction — we let cats approach us and build trust over multiple visitsMulti-cat dynamics: We understand territorial behavior and monitor group stressTell us everything about your cat's needs at the Introductory Visit. We'll be honest about what we can handle, and if we're ever not the right fit, we'll say so and help you find a better option. Your cat's well-being comes first.
We feed each cat according to their individual dietary needs, monitor for conflicts or stress within the group, and give each cat individual attention. For mixed-pet households, we create a care plan for each animal.Multi-cat pricing: posted rates include up to 2 cats.
Security & Trust
You provide a lockbox, or we can supply one at your Introductory VisitYou control the combination and can change it anytimeYour keys stay in the lockbox at your home — never with usGPS-tracked, time-stamped check-ins show exactly when we're at your homeVisit reports document everything that happened during each visitAll Eden's Best sitters are background-checked.This is the industry best practice for in-home pet care: no lost-key risk, no security exposure, and you can re-secure your home instantly at any time.
At every visit we watch for changes in appetite or water intake, vomiting or diarrhea, lethargy, breathing or mobility issues, and signs of injury or pain.Our emergency protocolAt your Introductory Visit you complete a Veterinary Medical Care Release Form. It pre-authorizes us to transport your cat to your vet, or to the closest open facility, and it sets a per-pet spending cap that you choose.If a concern arises we contact you first. If we can't reach you, we contact your emergency contact, then your listed vet for advice. We always follow the decision-makers you designate.Emergency transport and care time is billed at $15 per 15-minute increment.During your Introductory Visit we collect your vet's information, an after-hours emergency clinic, a backup contact, and any pre-authorized medical instructions.
We carry professional pet care insurance for your protection and peace of mind, and our bonding covers your home and belongings while we're caring for your cat. Every sitter is background-checked before they ever enter a client's home.
Communication & Updates
Notification when your sitter arrives, with GPS-confirmed timingPhotos of your cat during the visitNotes on what your cat ate and drank, litter condition, mood, and activityAny health or behavior observationsYou can also message us through the app with questions or special requests mid-trip. Many clients tell us the updates are the best part — you can actually relax on vacation knowing your cat is happy and cared for.
Common Concerns
At the Introductory Visit, we let your cat approach at their own pace and learn their comfort level and triggers. During early visits we stay calm and patient, give your cat space, and build trust gradually. Shy cats often warm up by the third or fourth visit.If your cat still isn't comfortable after several visits, we'll discuss options honestly: trying a different sitter, adjusting the approach, or helping you find a service that's a better fit. Your cat's comfort comes first.You can also read what our clients say on our Reviews page.
Existing clients can reach us anytime through the mobile app. Allow 36 hours for us to confirm your visit schedule.We love talking about cats and are happy to answer questions before you commit to anything.
Policies
Shortening a trip: give us at least 12 hours notice and we'll refund any unused visitsCancelling entirely: a $20 cancellation fee applies to cancellations made less than 21 days before your scheduled sitsExtending a trip: call at least 12 hours before your last scheduled visit and we'll add the daysHolidays: 50% of the booking fee applies to holiday cancellations, and there's no refund for holiday visits cancelled 72 hours or less before sits beginPayment: 50% deposit at your Introductory Visit, balance at the first visit. Holiday bookings are paid in full at the Introductory VisitPlans change and we understand that. Call us as early as you can and we'll work with you.
You choose a time window rather than an exact minute. That lets your sitter absorb traffic and unexpected delays without cutting anyone's visit short.If your cat needs medication on a tight schedule, tell us at the Introductory Visit and we'll build the timing into your Cat Care Plan.
Ready to Experience The Difference?
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